Help customers choose.
Turn questions into useful guidance: features, variants and catalogue suggestions tailored to what each customer is looking for.
AI SALES ASSISTANT · E-COMMERCE
AI chatbot for online stores.
From the first question
to the basket.
RedeShop develops AI sales assistants that help visitors find products, get answers and move towards a purchase. With your store’s information and support from our team, each conversation can become a sales opportunity.
PrestaShop · WordPress / WooCommerce · Tailored integration
PrestaShop chatbot module ↗
FEWER QUESTIONS. A CLEARER PATH TO PURCHASE.
Your store is open.
The conversation can be too.
Answer when a question arises.
Prepare answers about products, deliveries and exchanges, including outside your team's working hours, using validated store information.
Free your team from repetitive questions.
Automate common questions and pass enquiries that need human attention to your team, with the context needed to continue.
TRY IT IN A REAL STORE
Meet the Presença de Luxo assistant.
See the chatbot developed by RedeShop in a professional beauty and cosmetics store. Open the assistant and explore how a conversation can help customers choose products.
- Visit the Presença de Luxo store.
- Open the “Consultor de beleza” chat window.
- Describe what you are looking for and explore the suggestions.
Opens the Portuguese store in a new tab. The experience reflects that store’s configuration.
CHOOSE AND ADD TO BASKET
A useful recommendation
comes with a next step.
The customer explains what they are looking for. The assistant helps them find a product and presents a clear action: Add to basket.
- Suggestions drawn from the store's catalogue.
- Product and variant identified before adding.
- Basket updated after the customer's confirmation.
- Payment through the store's usual checkout.
During implementation, the connection to the catalogue and basket is checked against your store's platform and modules. Try the button in this example.
Your store assistantAI virtual assistant
ExampleI'm looking for a ceramic mug as a gift. Do you have one in green?
This could be a good choice: ceramic, a sage-green finish and a 300 ml capacity. Would you like to add it to your basket?
EXAMPLE PRODUCT
Ceramic mug
Sage green · 300 ml
Choose the product. Confirm the variant. Add to basket.
Illustrative demonstration with no real purchase. The catalogue, availability and basket depend on the store integration.
KEY FEATURES
Help for customers. Time for your team.
We configure the assistant with your catalogue, content and business rules. These are the features we can prepare for your store.
Answers outside opening hours
Provide an initial answer to common questions even when your team is unavailable.
Product recommendations
Help customers find catalogue options that match their needs, preferences and budget.
Store information
Answer questions about products, delivery, payments and exchanges using validated business information.
From chat to basket
Present products and variants with an Add to basket option. Customers confirm their choice and complete the purchase at your store’s checkout.
Order updates
With a connection to the order system and verified customer identity, let customers check their order status.
Your team when needed
Refer specific questions, exceptions and contact requests to human support through the route defined for your store.
Feature availability is confirmed before installation. Basket, stock and order features depend on your store’s integrations and access permissions.
TECHNOLOGY WITH ONGOING SUPPORT
AI in the conversation.
People close at hand.
Implementation goes beyond placing a chat window on a website. We combine e-commerce knowledge with technical work to create a useful experience for your customers and your team.
- Defined information sources and response rules.
- Handover to the team when a person is needed.
- Review of the data collected and access used.
- Testing on mobile, in the catalogue and along the journey to the basket.
HOW WE GET THE ASSISTANT WORKING
From your store to a useful conversation.
- 01
Understand the operation
We assess the platform, catalogue and questions your team receives.
- 02
Prepare the knowledge
We organise content, tone of voice, limits and handover rules.
- 03
Integrate and test
We validate answers and agreed features, including the basket where it is in scope.
- 04
Monitor and improve
We review unanswered questions, usage and opportunities to improve the experience.
FREQUENTLY ASKED QUESTIONS
What you need to know
before getting started.
What is an AI chatbot for e-commerce?
It is a virtual assistant that talks to store visitors in natural language. It uses the catalogue information and business rules you provide to help customers choose products and answer questions. With the right integrations, it can also add products to the basket and look up operational information.
Can customers add products to the basket through the chat?
Yes, this feature can be included in the implementation. The assistant presents the product and variant with a clear “Add to basket” button. The integration should check availability and update the store's basket after the customer's action. The purchase is completed through the usual checkout. Compatibility is checked during the assessment.
Can it integrate with PrestaShop and WooCommerce?
We assess the platform version, theme, modules and available access to define the integration with PrestaShop or WordPress / WooCommerce. Catalogue, variants, basket and order data have different requirements; the scope is confirmed before implementation. Other platforms can also be assessed.
Can it answer questions about order status?
Yes, when a connection to the order system is included and the customer's identity is verified. Without that integration, the assistant can explain how to track an order, but should not present order statuses as though it had looked them up.
How do you avoid incorrect or outdated answers?
We define authorised sources, response limits and update rules. We test real questions, ambiguous cases and missing information. When a reliable answer is unavailable, the assistant should acknowledge the limitation and refer the enquiry to the team. Reviewing conversations helps identify and correct issues.
Does the assistant replace human support?
It supports the team. Complaints, exceptions, unanswered questions and requests to speak to a person follow the escalation process defined for the store. Human support retains its working hours; automated responses can continue outside those hours.
How do we get started?
Share your store's address, platform and examples of the questions you receive most often. RedeShop assesses the content, integrations and purchase journey to propose an implementation with a clear scope and validation criteria.
LET'S TALK ABOUT YOUR STORE
Which questions are holding up
the next purchase?
Show us your store and the questions your customers ask most often. Let's identify where an intelligent chatbot could help.